Away from home...

Well can you relate the title to something?

Yes??

Good. Then you know what I am going to talk about.

The story is about a gal who was somehow influenced by teh advert and assigned the card as a "travel expenses card". Well, loyalty to the bank which she has been using from the age of 10; where all her "ang pow" and reward-for-straight-As money went to.

She even asked her husband to apply for a card for himself.

She is well rewarded. So damn well rewarded and frustrated that she filled the "contact us" form with complaints.

For her action, she was rewarded. She knew the website was safe. As soon as she click submit, the whole complaint disappeared. Website says that she has been there too long.

Smart isnt it? There was no warning that she had been there too long, until she clicked "submit" for her complaints. The website automatically detected that it is a malicious email directed at those idiots at the call centre who made her make multiple long distance calls and gave her wrong instructions again and again.

Perhaps it is time to call it all off.

Hubby already gave up after those 40-minute long phone calls about charges which were supposed to be waived but was never waived, e-statements which are suuposed to be sent but never appears. Long distance relationship. Poor. This is a global bank with a local focus. No wonder they cannot maintain long distance relationships with clients who need to travel.

Meanwhile, the citibank people will be terribly happy that we are chargingso much to our cards these few months. they will be even happier after my friday shopping spree and copenhagen trip. Meanwhile the people at that stupid bank will continue to suspect that we never left the spore all along cos they are no £££ and Euros charged to it. Nah, I wont let them earn the exchange rate!!!!

See.. customers do know who to reward, and who to whack!!!